Other supporting agencies

If you are in immediate danger please call 999, for non-emergencies please call 101

Birmingham & Solihull Women’s Aid 

Provides a range of services for women and children experiencing domestic abuse including family support, counselling and practical support and advice around issues of safety, housing, welfare benefits, debt, child contact amongst others. Drop-ins are available across the city: contact the freephone for details.

Freephone helpline. 0808 800 0028  

Coronavirus update: Birmingham Women’s Aid helpline is now open 7 days a week 9.15am-5.15pm 0808 800 0028 apart from Christmas Day.

Can't chat but can type? Webchat is available by clicking on the speech bubble in the bottom right hand corner of their website. The live webchat is open Monday to Friday 10am till 2pm.

Birmingham Women’s Aid Housing Options Hub

If you have nowhere safe to stay tonight due to domestic abuse please ring our Home Options Hub if it is safe to do so and if you have access to a phone on 0808 1699 604

If you are trying to get support out of hours and require emergency accommodation, please call Birmingham City Council’s out of hours number: 0121 303 2296


During COVID if you are attending our programmes we can refer on your behalf or you can make a self referral through Women’s Aid on 0808 800 0028.

Cranstoun delivers the Domestic Abuse Lead Worker Service in Birmingham on behalf of the city council. This is a gender-neutral service with support for up to 12 months. They offer early support to vulnerable adults in their home or the community. The service is free and offers practical help, supporting people to manage their lives and wellbeing including those with poor physical or mental health. We provide ongoing personalised support in order to assist individuals to stay in accommodation and improve their health and wellbeing.

Eligibility criteria

  • Female and male victims of domestic abuse, aged 18+, with or without children
  • Those living in precarious housing, but not statutorily homeless as defined by the Homeless Reduction Act

Birmingham Rape and Sexual Violence Project (RSVP) 

If you have been affected by sexual abuse, you can access their free services. Get in touch with them to find out how they can support you on 0121 643 0301 / info@rsvporg.co.uk

RSVP believes that everyone deserves a life free from sexual violence and abuse. They offer empathic services to support and inspire children and adults of all genders who have been subjected to sexual violence and abuse.

WAITS | Women Acting in Today's Society 

WAITS offers floating support to women, with or without children. They also offer short term temporary accommodation (Iona House II & III) to single women located in the heart of the community with communal facilities.

If you would like to refer yourself onto their services, phone 0121 440 1443 or email support@waitsaction.org

Support Through Court

Trained volunteers provide emotional and practical support to clients throughout the court process. Call 0121 250 6354, office hours Tuesday to Friday, 10.30am to 2.30pm or email: birmassistant@supportthroughcourt.org 

Birmingham Crisis Centre 24 Hour Helpline

This 24hr helpline, 0121 507 0707, is available to ANY women and their children who are victims of domestic violence and are seeking refuge, help, advice and support.

Birmingham LGBT Centre

Birmingham LGBT are now delivering independent domestic violence advocacy and support for LGBT people in Birmingham. If you or someone you know would like to access support in relation to domestic abuse then please call: 0121 643 0821 or email idva@blgbt.org 

They have also launched the Rainbow Project, which is a group work programme for Lesbian, Bisexual and Trans (LBT) women who are experiencing, or have experienced domestic abuse. This is an eight week programme and specific to the needs of LBT women. If you are interested in attending the Rainbow Project programme, please get in touch with the IDVA team by calling them on 0121 643 0821 or emailing us idva@blgbt.org


People who are vulnerable due to a disability, illness or their age may find it difficult to put their views across or feel they aren’t being listened to. POhWER's advocates support people to deal with an issue they are facing. The community advocacy services are free and confidential; the advocates are independent and only take actions they have agreed with the person they are working with. For more information, advice and support, please contact them on 0300 456 2370 or email pohwer@pohwer.net

The Samaritans

Available any time, day or night. Whatever you’re going through, you can call them from any phone for FREE on 116 123. 

Write them an email – Sometimes writing down your thoughts and feelings can help you understand them better. jo@samaritans.org Response time: 24 hours

A Self-Help App is also available to track how you're feeling, and get recommendations for things you can do to help yourself cope, feel better and stay safe in a crisis.

Birmingham Healthy Minds 

BHM offers advice, information and brief psychological talking therapies for people aged 16 and over, who are often feeling anxious, low in mood or depressed.

You can refer yourself by calling their service on 0121 301 2525. Calls answered between 9.30am and 4.30pm, Monday to Friday.  Please be patient as telephone lines can become very busy due to high demand.

You can also text ‘BHM’ to 60777 and they will call you back.

Alternatively, your GP can refer you by sending us your details and you can ask your GP to notify us of any special requirements in accessing the service, for example if English is not your first language and you require an interpreter.

Due to the Covid-19 outbreak, the service is currently being delivered over the phone or via a video call. 

Mental Health Support Offer

A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers. These services are provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming.

Available to all residents of Birmingham and Solihull and keyworkers, call: 0121 262 3555, available 24 hours a day, 7 days a week

For 0-25 year olds in Birmingham, call 0207 841 4470, available 10am to 6pm, 7 days a week or email: askbeam@childrenssociety.org.uk

For 0-19 year olds in Solihull, call: 0121 301 2750, available Monday to Friday, 8am to 8pm. For 8pm to 8am and on weekends call 0121 301 5500 and ask for SOLAR.

For 11-25 year olds in Birmingham and Solihull there is peer to peer support through moderated discussion forums, self-care tools and resources and online mental health counselling and chat services from 12pm-10pm during the week, and 6pm-10pm at weekends via Kooth

Change Grow Live: Drug and Alcohol Service Birmingham 

Call them on 0121 227 5890 or email birmingham.info@cgl.org.uk. They answer calls between 9am and 5pm weekdays.

Their service is running, but they're doing appointments over the phone, and they are still taking new referrals.

National Contacts

Freephone 24 Hour National Domestic Violence Helpline

0808 2000 247 run by Refuge.

Or you can chat to them live via webchat, Monday to Friday, 3pm to 10pm.

National Women’s Aid Survivors Forum

This Survivors’ Forum is a safe, anonymous, space for women (over 18) who have been affected by domestic abuse to share their experiences and support one another. You don’t have to sign up to read the forums but if you want to introduce yourself, join in the discussion, and connect with other survivors then you will need to create a profile.

A moderator is online every day to respond to posts, provide individual advice, and deal with any technical problems relating to the Forum. 

The forum is not a helpline service.

National Centre for Domestic Violence (NCDV)

Call 0800 970 2070 or text NCDV to 60777 and they will call you back (make sure it is safe for them to do this before you text).

The NCDV service is free, fast and user-friendly, usually helping you obtain an emergency injunction within 24 hours from when you first them.

FLOWS | Finding Legal Options for Women Survivors 

FLOWS support women to protect themselves from violence, gain court orders, access legal aid and navigate court processes. Phone: 0203 745 7707, phone line available Monday to Friday, 9am to 5pm. Email: flows@rcjadvice.org.uk

Surviving Economic Abuse 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse. Working to ensure women are not only supported to survive but also thrive. Their website has a host of information available to highlight all the ways in which women can access support. 

Court Nav 

CourtNav is an online tool designed to help you if you are completing an application for a non-molestation and/or occupation orders (injunction) to get legal protection in England or Wales. It can also help you get a divorce petition.

CourtNav will ask you a series of questions and your answers complete the relevant court forms. If you're applying for an injunction they will also quickly establish if you are eligible for legal aid.

Women’s Aid website for children and young people

This website has information, activities, a quiz and stories of children living with domestic violence.

Paladin – National Stalking Advocacy Service CIC 

Telephone: 020 3866 4107 (phoneline open 9am to 3pm weekdays, except Wednesday when it is open 10am to 5pm) or email: info@paladinservice.co.uk

Paladin amplifies the voice of the victim within the criminal and civil justice system, as many feel isolated and terrified. Some pay with their lives. Paladin provides a high level of advocacy to anyone at risk of serious harm or homicide from a stalker. Please check their website to see if they are able to accept referrals or give advice as sometimes they are full to capacity and unable to help.

National Stalking Helpline

Helpline: 0808 802 0300 Helpline open 9:30am – 4pm weekdays. The Helpline is not open on bank holidays.

Forced Marriage Unit 

Telephone: 0207 008 0151, Monday to Friday, 9am to 5pm.

Out of hours: 020 7008 1500 (ask for the Global Response Centre).


If you’re worried about a child or are looking for information and resources contact the NSPCC Helpline on 0808 500 8000.


If you’re a child looking for confidential help call 0800 1111

Galop, the LGBT+ anti-violence charity

Helpline: 0800 999 5428

Emotional and practical support for LGBT people experiencing domestic abuse.

Southall Black Sisters

Support for black and minority ethnic women with resources available in English, Hindi, Punjabi, Gujarati and Urdu, with interpretation available in Somali.

Available by phone and email only Monday to Friday from 9am to 5pm. Domestic Violence Outreach surgeries available online, Wednesdays 10am to 12pm. 

Beacon House

Provide therapeutic help for children, young people and adults with mental ill health, their website includes some useful free resources.

Holes in the Wall

It provides support and resources for those dealing with child to parent violence.

Respect Phoneline

Call: 0808 802 4040

Confidential helpline offering advice, information and support to help you stop being violent and abusive to your partner. Confidential helpline available Monday to Friday 9am-8pm or email info@respectphoneline.org.uk


Respect: Men’s Advice Line 

Call: 0808 801 0327 or email info@mensadviceline.org.uk Telephone & email support Monday–Friday 9am-8pm

A confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner).