Other supporting agencies

If you are in immediate danger please call 999, for non-emergencies please call 101

Birmingham & Solihull Women’s Aid 
Provides a range of services for women and children experiencing domestic abuse including family support, counselling and practical support and advice around issues of safety, housing, welfare benefits, debt, child contact amongst others. Drop-ins are available across the city: contact the freephone for details.
Freephone helpline. 0808 800 0028  www.bswaid.org
Coronavirus update: Birmingham Women’s Aid helpline is now open 7 days a week 9.15am-5.15pm 0808 800 0028.
Birmingham Women’s Aid Live Web Chat
You can access support if you are affected by domestic abuse, or you are supporting someone who is. You can access the chat by clicking on the speech bubble in the bottom right hand corner of our website. The speech bubble only appears when there is someone able to chat to you. The live webchat is open Monday to Friday 10am till 2pm.
Birmingham Women’s Aid Housing Options Hub
If you have nowhere safe to stay tonight due to domestic abuse please ring our Home Options Hub if it is safe to do so and if you have access to a phone on 0808 1699 604
If you are trying to get support out of hours and require emergency accommodation, please call Birmingham City Council’s out of hours number: 0121 303 2296
Domestic Abuse Workers normally attend our project weekly to take self-referrals. During COVID if you are attending our programmes we can refer on your behalf or you can make a self referral through Women’s Aid on 0808 800 0028.
Cranstoun delivers the Domestic Abuse Lead Worker Service in Birmingham on behalf of the city council. This is a gender-neutral service with support for up to 12 months. We offer early support to vulnerable adults in their home or the community. The service is free and offers practical help, supporting people to manage their lives and wellbeing including those with poor physical or mental health. We provide ongoing personalised support in order to assist individuals to stay in accommodation and improve their health and wellbeing.
Eligibility criteria
  • Female and male victims of domestic abuse, aged 18+, with or without children
  • Those living in precarious housing, but not statutorily homeless as defined by the Homeless Reduction Act
Support for staff at University Hospitals Birmingham NHS Trust (Heartlands & Queen Elizabeth Hospitals)
If you are a member of staff at University Hospitals Birmingham NHS Trust (Heartlands & Queen Elizabeth Hospitals) and are experiencing domestic abuse confidential help and support is available.Heartlands: M 07880 070131
QEH:          M 07557 598841
Email: domesticabuse@uhb.nhs.uk
Birmingham Rape and Sexual Violence Project (RSVP) 
Telephone: 0121 643 0301, choose option 1 for counselling and wellbeing services, option 2 for IVSA/advocacy services. Telephone helpline: 0121 643 4136.
Specialist sexual violence counselling to survivors and their supporters. Independent sexual violence advocates (ISVA) who provide advice and practical support to adults and children going through, or considering going through, the criminal justice system.
Due to the growing concerns around the Coronavirus/Covid-19 pandemic, RSVP have made changes to the way we will be working, to protect you, to protect our team, and to play our part in reducing the spread of infection.
The following measures are in place to help protect everyone, whilst continuing to offer support in the best way we can in the given circumstances.
  • Starting Wednesday 18th March, all scheduled face to face sessions will move to phone support. Our main office and outreach sites will not be open.
  • We know this will be disappointing news for many of you. We encourage you to take up our offer of telephone support, we’re still here for you.
  • If you’re unable to accept a phone call from us (for example, if you don’t have a personal phone) , please email info@rsvporg.co.uk (for counselling and wellbeing appointments) or isva@rsvporg.co.uk (for ISVA/advocacy appointments).
  • For our current helpline opening hours visit our helpline support page
Birmingham Crisis Centre 24 Hour Helpline: 0121 507 0707
This 24hr helpline is available to ANY women and their children who are victims of domestic violence and are seeking refuge, help, advice and support.
Birmingham LGBT Centre
Birmingham LGBT are now delivering independent domestic violence advocacy and support for LGBT people in Birmingham. If you or someone you know would like to access support in relation to domestic abuse then please call: 0121 643 0821 or email idva@blgbt.org 
We have also launched the Rainbow Project, which is a group work programme for Lesbian, Bisexual and Trans (LBT) women who are experiencing, or have experienced domestic abuse. This is an 8 week programme and specific to the needs of LBT women.
If you are interested in attending the Rainbow Project programme, please get in touch with the IDVA team by calling us on 0121 643 0821 or emailing us idva@blgbt.org
What is Community Advocacy?
People who are vulnerable due to a disability, illness or their age may find it difficult to put their views across or feel they aren’t being listened to. Our advocates can support people to deal with an issue they are facing. POhWER’s community advocacy services are free and confidential; our advocates are independent and only take actions they have agreed with the person they are working with.
How can an advocate help me?
Our advocates can help you to understand your rights and choices and get your voice heard.
We can support you if you:
  • Need help to speak up for yourself or give your views
  • Have problems getting people to listen to you
  • Feel vulnerable or think you are at risk of abuse or being discriminated against
  • Need help to access services that can support you with your health, wellbeing or independence
  • An advocate can help you with writing letters, making phone calls, arranging and going to meetings.
Who can use Community Advocacy?
Generally community advocacy is for adults who are 18 or over and we work with anyone who needs our support including:
  • people with learning disabilities
  • people with mental health problems
  • people with autism
  • people with a brain injury
  • people with physical disabilities
  • people with sensory impairments (sight and hearing problems)
  • older people
  • people with dementia
  • people with a long-term illness
Samaritans Self Help App 
Call us any time, day or night. Whatever you’re going through, you can call us any time, from any phone for FREE. Call 116 123
Write us an email – Sometimes writing down your thoughts and feelings can help you understand them better. jo@samaritans.org Response time: 24 hours
Healthy Minds 
Help with depression and anxiety. Birmingham Healthy Minds is an NHS primary care psychological therapies service that works closely with Birmingham GPs. BHM offers advice, information and brief psychological talking therapies for people aged 16 and over, who are often feeling anxious, low in mood or depressed.
You can refer yourself by calling our service on 0121 301 2525.
We will be able to answer your call between 9.30am and 4.30pm, Monday to Friday.  Please be patient as telephone lines can become very busy due to high demand on our service.
You can also text ‘BHM’ to 60777 and we will call you back*.Alternatively, your GP can refer you to us by sending us your details and you can ask your GP to notify us of any special requirements in accessing our service, for example if English is not your first language and you require an interpreter.
Due to the Covid outbreak, the service is currently being delivered over the phone or via a video call. 
Mental Health Support Offer
A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers. These services are provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming.
How to access the services
Group        Opening hours and contact details
All residents of Birmingham and Solihull and keyworkers        ·         Call: 0121 262 3555
0-18 year olds in Birmingham        ·         Email: askbeam@childrenssociety.org.uk
11-25 year olds in Birmingham and Solihull        Peer to peer support through moderated discussion forums, self-care tools and resources and online mental health counselling and chat services from 12pm-10pm during the week, and 6pm-10pm at weekends:·         http://www.kooth.com
Drug and alcohol Services Birmingham + Change Grow Live
We want you to know that you are our priority. Please have a chat with us if you have any worries at all.
We are here to keep you safe. We will keep in touch with you over the phone to make sure you’re getting along ok. Please make sure we have your up to date phone number. If you miss our call please call us back as it is important that we stay in touch. If you have a medical review this will remain in place but unless your worker informs you otherwise, it will likely take place over the phone.
You can contact us on 01212 275890  or email us on birmingham.info@cgl.org.uk. We’re answering calls between 09:00 and 17:00 weekdays.
Updates to the service:
Our service is running, but we’ll be doing appointments over the phone.
We are still taking new referrals.
National Contacts
Freephone 24 Hour National Domestic Violence Helpline
0808 2000 247 run in partnership between National Women’s Aid and Refuge.
This Survivors’ Forum is a safe, anonymous, space for women (over 18) who have been affected by domestic abuse to share their experiences and support one another.
You don’t have to sign up to read the forums but if you want to introduce yourself, join in the discussion, and connect with other survivors then register for your own profile below.
A moderator is online every day to respond to posts, provide individual advice, and deal with any technical problems relating to the Forum. We aim to respond to any requests within 12 hours.
The forum is not a helpline service. If you need help and support, you can access Women’s Aid direct services which include our Live Chat, the Survivors’ Forum and the Survivor’s Handbook at www.womensaid.org.uk. You can also email us at helpline@womensaid.org.uk or contact a local domestic abuse service by using our Domestic Abuse Directory.
National Centre for Domestic Violence (NCDV) Freephone: 0800 970 2070
Text: NCDV to 60777 and they will call you back (make sure it is safe for them to do this before you text). The NCDV service is free, fast and user-friendly, usually helping you obtain an emergency injunction within 24 hours from when you first them.
This website has information, activities, a quiz and stories of children living with domestic violence.
Telephone: 0207 840 8960
Paladin amplifies the voice of the victim within the criminal and civil justice system, as many they feel isolated and terrified. Some pay with their lives. Paladin provides a high level of advocacy to anyone at risk of serious harm or homicide from a stalker. Please check their website to see if they are able to accept referrals or give advice as sometimes they are full to capacity and unable to help.
Helpline: 0808 802 0300
The Helpline is open 9:30am – 4pm weekdays except Wednesdays when it is open 1pm to 4pm. The Helpline is not open on bank holidays.
Telephone: 0207 008 0151, Monday to Friday, 9am to 5pm.
Out of hours: 020 7008 1500 (ask for the Global Response Centre).
If you’re worried about a child or are looking for information and resources contact the NSPCC Helpline on 0808 500 8000.
If you’re a child looking for confidential help call 0800 1111
Emotional and practical support for LGBT people experiencing domestic abuse.
Support for black and minority ethnic women with resources in help available in English, Hindi, Punjabi, Gujarati and Urdu, with interpretation available in Somali.
Due to Convid-19, we are changing the way we will be working. We are available by phone and email only Monday to Friday from 9:00 am to 5:00 pm.For further details see our blog. Domestic Violence Outreach surgeries online Wednesday 10am to 12pm
Thank you for your co-operation. Please stay safe.
Provide therapeutic help for children, young people and adults with mental ill health, their website includes some useful free resources.
It provides support and resources for those dealing with child to parent violence.
Call: 0808 802 4040
Confidential helpline offering advice, information and support to help you stop being violent and abusive to your partner. Confidential helpline available Monday to Friday 9am-5pm or email info@respectphoneline.org.uk    
During lockdown or self-isolation, domestic abuse perpetrators are likely to escalate the abusive behaviours towards their partners.
We understand this is a particularly challenging time and we are taking steps to ensure that domestic abuse perpetrators have access to our helpline support during the pandemic crisis.
We are reviewing the advice we give to perpetrators about practical steps they can take to contain their abusive behaviours, in light of the Covid-19 crisis.
We are also making contingency plans to manage increased demand for our helpline.
Concerned family members or friends, as well as Frontline Workers supporting perpetrators to change, are welcome to contact us for support and advice.
Telephone & email support - Opening times:
  • Monday–Friday 9am-8pm Webchat
  • Wednesday: 10–11am & 3–4pm
  • Thursday: 10–11am & 3–4pm
  • Friday: 10–11am & 3–4pm Email support only
  • Saturday: 10am–12pm & 4–6pm
  • Sunday: 10am–12pm & 4–6pm
Call: 0808 801 0327 or email info@mensadviceline.org.uk A confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner).
Extended opening times
Telephone & email support Monday–Friday 9am-8pm
Webchat Wednesday: 10–11am & 3–4pm Thursday: 10–11am & 3–4pm Friday: 10–11am & 3–4pm
Email support only Saturday: 10am–12pm & 4–6pm and Sunday: 10am–12pm & 4–6pm